Engaging Public Sector Clients [electronic resource] : From Service-Delivery to Co-Production / by John Alford.

By:

Alford, John [author.]

Contributor(s):

SpringerLink (Online service)

Material type: Text

TextPublisher: London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2009Edition: 1st ed. 2009Description: XIV, 261 p. online resourceContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780230235816

Subject(s):

Additional physical formats: Printed edition:: No title; Printed edition:: No title; Printed edition:: No titleDDC classification:

320.6

LOC classification:

JF1525.P6

Online resources:

Click here to access online

In: Springer Nature eBookSummary: Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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Item type	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
E-Book	Biblioteca Digital	Colección SPRINGER	320.6 (Browse shelf(Opens below))	Not For Loan

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

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