Sense and Respond [electronic resource] : The Journey to Customer Purpose / by S. Parry, S. Barlow, M. Faulkner.

By:

Parry, S [author.]

Contributor(s):

Material type: Text

TextPublisher: London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2005Edition: 1st ed. 2005Description: XV, 208 p. online resourceContent type:

text

Media type:

computer

Carrier type:

online resource

ISBN:

9780230508149

Subject(s):

Additional physical formats: Printed edition:: No title; Printed edition:: No title; Printed edition:: No titleDDC classification:

LOC classification:

HD28-70

Online resources:

Click here to access online

In: Springer Nature eBookSummary: The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.

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Holdings
Item type	Home library	Collection	Call number	Status	Date due	Barcode	Item holds
E-Book	Biblioteca Digital	Colección SPRINGER	658 (Browse shelf(Opens below))	Not For Loan

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Previous	658 Self-Reinforcing Processes in and among Organizations	658 Greed and Corporate Failure The Lessons from Recent Disasters /	658 Economic and Management Perspectives on Intellectual Property Rights	658 Sense and Respond The Journey to Customer Purpose /	658 Managing Identity	658 Outsourcing Success The Management Imperative /	658 Inside Knowledge Streetwise in Asia /	Next

The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues.

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