I: Challenges -- 1. Informational Innovations and Their Impacts -- II: Organizing -- 2. Interactivity and Intangibility:Another Pair of "I"s -- 3. Learning Firms: Concepts, Measurement and Policy Issues -- 4. Organising for Information and Innovation: What do we know about organisational change in enterprises? -- 5. Capturing the Elusive Social Impacts of Technology: Towards a Research Agenda -- III: Measuring -- 6. Digital Households in Canada -- 7. The Use of the Internet and Electronic Commerce in the Canadian Banking and Insurance Industry -- 8. Innovation, Information Technologies and Human Capital in the German Service Sector -- IV: Impacts -- 9. The Impact of the Information Revolution on the Global Corporation -- 10. Privacy, Property and Policy: Hidden Implications for the Information Highway -- 11. Canadian Telelearning Experiences -- 12. The Productivity Paradox: ICTs, Knowledge and the Labour Market -- 13. Empowering Information and Networks through Adaptive Public Policies -- V: New Directions -- 14. Conclusions -- References.

Information, Innovation and Impacts - a joint project between the Program of Research in International Management and Economy (PRIME) at the University of Ottawa and Statistics Canada - brings together economic, social and statistical views of the impacts of the innovative uses of information. It examines the costs as well as the benefits of rapidly expanding availability of data, of information, and of codified knowledge, and it provides suggestions for future work and research. This project fits into an on-going research program at Statistics Canada to develop indicators for science and technology (S&T) in a more coherent manner, and it fits into the research program of PRIME to better understand the dynamics of innovation in an information economy. Together, Statistics Canada and PRIME strive to tell the story of the activities in S&T systems, their interactions, and the outcomes as actors go about the generation, transmission, or mediation of knowledge, information, and of data, as part of the effective functioning of the system.