Hoffman, Mitchell. <br/><br/>
People Management Skills, Employee Attrition, and Manager Rewards:  An Empirical Analysis / 
Mitchell Hoffman, Steven Tadelis. 
 - Cambridge, Mass.  National Bureau of Economic Research  2018. 
 - 1 online resource:  illustrations (black and white); 
 - NBER working paper series  no. w24360 .
 - Working Paper Series (National Bureau of Economic Research)  no. w24360. .
<br/><br/> February 2018. 
<br/><br/> How much do a manager's interpersonal skills with subordinates, which we call people management skills, affect employee outcomes? Are managers rewarded for having such skills? Using personnel data from a large, high-tech firm, we show that survey-measured people management skills have a strong negative relation to employee turnover. A causal interpretation is reinforced by research designs exploiting new workers joining the firm and manager moves. However, people management skills do not consistently improve most observed non-attrition outcomes. Better people managers themselves receive higher subjective performance ratings, higher promotion rates, and larger salary increases. 
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