TY - BOOK AU - Chong,Alberto AU - Porta,Rafael La AU - Lopez-de-Silanes,Florencio AU - Shleifer,Andrei ED - National Bureau of Economic Research. TI - Letter Grading Government Efficiency T2 - NBER working paper series PY - 2012/// CY - Cambridge, Mass. PB - National Bureau of Economic Research N1 - August 2012; Hardcopy version available to institutional subscribers N2 - We mailed letters to non-existent business addresses in 159 countries (10 per country), and measured whether they come back to the return address in the US and how long it takes. About 60% of the letters were returned, taking over 6 months, on average. The results provide new objective indicators of government efficiency across countries, based on a simple and universal service, and allow us to shed light on its determinants. The evidence suggests that both technology and management quality influence the quality of government UR - https://www.nber.org/papers/w18268 UR - http://dx.doi.org/10.3386/w18268 ER -