TY  - BOOK
AU  - Parry,S.
AU  - Barlow,S.
AU  - Faulkner,M.
ED  - SpringerLink (Online service)
TI  - Sense and Respond: The Journey to Customer Purpose 
SN  - 9780230508149
AV  - HD28-70 
U1  - 658 
PY  - 2005///
CY  - London
PB  - Palgrave Macmillan UK, Imprint: Palgrave Macmillan
KW  - Management
KW  - Finance
KW  - Finance, general
N2  - The authors argue that lean production should be driven by the desire to achieve optimal customer service by sensing and responding to the customer. The customer is at the centre of the process and the organisation needs to respond in a holistic way so that the customer can impact on the design and delivery of products and processes. The book is based upon substantial research and practice by leading practitioners and heralds a paradigm shift in thinking on these issues
UR  - https://s443-doi-org.br.lsproxy.net/10.1057/9780230508149
ER  -